Not Quite Right? No Worries!
Kids grow fast and sizes can be tricky. If something doesn't fit or isn't what you expected, we'll help you exchange or return it.
Four simple steps
Message us
Within 7 days of delivery, WhatsApp or email us your order number and what you'd like to return or exchange.
We confirm
Our team checks your request and shares the return address and next steps.
Send it back
Pack the item with its tags and original packaging and send it to us.
Exchange or refund
Once we receive and check it, we send your new size or process your refund.
What can be returned
✅ We happily accept
- Items returned within 7 days of delivery
- Unworn and unwashed items
- Items with all original tags attached
- Items in their original packaging
- Size exchanges, subject to stock
🚫 We can't accept
- Items that have been worn, washed or altered
- Items with stains, perfume or damage after delivery
- Items without tags or original packaging
- Requests made after 7 days of delivery
- Custom-made or specially stitched orders
Refunds, damages & delivery
Damaged or wrong item?
So sorry! Please tell us within 48 hours of delivery and share a photo. We'll replace it and cover the delivery cost.
Refunds
Since most orders are Cash on Delivery, approved refunds are sent by bank transfer, JazzCash or Easypaisa within 5–7 working days after we receive the item.
Return delivery
For size exchanges or change-of-mind returns, the return delivery charge is paid by the customer. Original delivery charges are not refundable.
We're just a message away
WhatsApp us on +92 304 4332928 or email info@kidsmehal.com with your order number, and we'll take it from there.